Checklist · Regulations 9-20

CQC fundamental standards checklist

The 11 fundamental standards, each with the evidence assessors usually ask for and a link to the guide that explains it in full. Tick items off as you check them — your progress is saved in this browser only.

1. Regulation 9: Person-centred care

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   • Care plans written with the person, reflecting their preferences and goals
   • Reviews recorded when needs change, not only on a calendar cycle
   • Daily records show care delivered as planned
   Read: Care home regulations in England

2. Regulation 10: Dignity and respect

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   • Privacy, dignity and independence addressed in each care plan
   • Staff can describe how they protect dignity during personal care
   • Equality and communication needs recorded and met
   Read: Care home regulations in England

3. Regulation 11: Need for consent

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   • Decision-specific capacity assessments on file where capacity is in doubt
   • Best interests decisions recorded with who was consulted
   • DoLS or Court of Protection authorisations current and tracked
   Read: Medicines management in care homes

4. Regulation 12: Safe care and treatment

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   • Risk assessments current and matched to the care plan
   • MAR charts with no unexplained gaps; PRN protocols in place
   • Medicines storage, temperatures and controlled drugs recorded
   • Errors and near misses logged, analysed and acted on
   Read: Medicines management in care homes

5. Regulation 13: Safeguarding from abuse and improper treatment

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   • Safeguarding referrals made and outcomes recorded
   • Restrictive practice only where lawful, least restrictive and reviewed
   • Staff trained and able to describe how they would raise a concern
   Read: CQC notifications: what to report and when

6. Regulation 14: Meeting nutritional and hydration needs

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   • Nutrition and hydration risks assessed, with weights monitored
   • Modified diets and thickeners followed to written instructions
   • Food and fluid charts completed and reviewed where required
   Read: Care home regulations in England

7. Regulation 15: Premises and equipment

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   • Servicing and safety certificates in date (gas, electrical, hoists, water)
   • Cleanliness and infection prevention audits completed
   • Equipment repairs logged with completion evidence
   Read: Care home regulations in England

8. Regulation 16: Receiving and acting on complaints

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   • Accessible complaints policy shared with people and families
   • Complaints log with response times, outcomes and learning
   • Themes reviewed in governance meetings
   Read: Care home regulations in England

9. Regulation 17: Good governance

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   • Audit schedule covering care plans, medicines, falls, infection control
   • Action log where each finding has an owner, date and evidence of completion
   • Records secure, accurate and available; notifications log maintained
   Read: CQC notifications: what to report and when

10. Regulation 18: Staffing

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    • Dependency-based staffing rationale, with rotas matching it
    • Induction, mandatory training and supervision up to date
    • Competency assessments recorded, including medicines
    Read: Medicines management in care homes

11. Regulation 19: Fit and proper persons employed

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    • Full Schedule 3 recruitment files, including DBS and references
    • Gaps in employment history explored and recorded
    • Ongoing checks and disciplinary outcomes documented
    Read: Care home regulations in England